Adding a chatbot to your organisation’s website can provide a more interactive experience for your users while at the same time reducing demands on your staff’s time. Chatbots can help to:
- free your team to deal with more complex enquiries or tasks
- speed up employee training by providing a very accessible and intuitive source for staff to obtain information internally
- automate complex workflows (such as providing quotes or booking services)
- provide availability 24/7, 365 days a year
- provide an alternative user interface for your apps than the traditional point and click menu/button system
