Some reasons why your company/organisation should start using AI now

AI built in to the heart of user interfaces

Within a few short years, some companies and organisations will have adopted Artificial Intelligence (AI) in at least one part of their work: interfacing with their customers.  (I’m using customers in the widest sense of the word: it could be students in education, or patients in healthcare for example).

Imagine the following:

  • Instead of having to log in to a website or an application, the application simply recognises the user’s face or voice
  • Instead of having to click on a menu to navigate the app, the user can just talk to it, either by speaking or using a chatbot type interface.
  • Instead of calling customer service (and being told “you are currently number two in a queue” or “Our business hours are 0900 to 1700 Monday to Friday, please call back during those times” ), they can get an immediate response (24 hours a day, 365 days a year) from a chatbot.

If customers have a choice between interacting with one organisation in that way, or another in the more traditional way, I think they will vote with their feet.

It’s a straightforward matter of economics

The #2040Economy : how do we prepare for a world in which very few work?

#The2040Economy : in my opinion, every business, charity, school, government department, etc needs to harness appropriate data for their organisation as soon as possible and extract value from it, or it will be overtaken by competitors who do.

And we (society across the whole planet) need to prepare for a new economy in which very few work.

Think about it: how will your children (or grandchildren) cope in a world where the economy doesn’t need them to work? How will society as a whole finance support for them?