Some reasons why your company/organisation should start using AI now!

AI built in to the heart of user interfaces

Within a few short years, some companies and organisations will have adopted Artificial Intelligence (AI) in at least one part of their work: interfacing with their customers.  (I’m using customers in the widest sense of the word: it could be students in education, or patients in healthcare for example).

Imagine the following:

  • Instead of having to log in to a website or an application, the application simply recognises the user’s face or voice
  • Instead of having to click on a menu to navigate the app, the user can just talk to it, either by speaking or using a chatbot type interface.
  • Instead of calling customer service (and being told “you are currently number two in a queue” or “Our business hours are 0900 to 1700 Monday to Friday, please call back during those times” ), they can get an immediate response (24 hours a day, 365 days a year) from a chatbot.

If customers have a choice between interacting with one organisation in that way, or another in the more traditional way, I think they will vote with their feet.

It’s a straightforward matter of economics

Why adding chatbots makes financial sense for your organisation

Adding a chatbot to your organisation’s website can provide a more interactive experience for your users while at the same time reducing demands on your staff’s time. Chatbots can help to:

  • free your team to deal with more complex enquiries or tasks
  • speed up employee training by providing a very accessible and intuitive source for staff to obtain information internally
  • automate complex workflows (such as providing quotes or booking services)
  • provide availability 24/7, 365 days a year
  • provide an alternative user interface for your apps than the traditional point and click menu/button system